Privacy Policy

Effective Date: June 30, 2026

At The Refill House ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit www.therefillhouse.com or interact with our business.

Information We Collect

We may collect the following types of information:

Information You Provide

When you interact with us, you may voluntarily provide information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely by our payment processor)

  • Messages or inquiries you send us

  • Information you provide when subscribing to our email newsletter

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral website

  • Cookies and similar tracking technologies

This information helps us improve our website and better understand how visitors use it.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide local delivery or pickup services

  • Communicate about your order

  • Respond to customer service requests

  • Send newsletters and promotional emails (only if you have opted in)

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Comply with legal obligations

Payment Information

We do not store your full payment card information. Payments are processed securely through trusted third-party payment providers. Those providers are responsible for safeguarding your payment information in accordance with their own privacy and security practices.

Email Communications

If you subscribe to our mailing list, we may occasionally send you updates about:

  • New products

  • Refill events

  • Farmers market locations

  • Sustainability tips

  • Promotions

  • Community events

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance your browsing experience

Most web browsers allow you to control or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate our business, such as:

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • Shipping or delivery providers

  • Analytics providers

These companies only receive the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable safeguards to protect your information.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to legal obligations

  • Opt out of marketing communications

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Refill House

Website: www.therefillhouse.com

Email: hello@therefillhouse.com